Your First Orthodontic Visit in San Ramon, CA
A first visit at Canyon Lakes Orthodontics in San Ramon, California is a free consultation of about 60 minutes. It includes an office tour, digital records, a one-on-one exam and discussion with Dr. Jenée Kaplan, a treatment plan, and a review of cost and insurance benefits, with the option to start treatment that day.
Who will you hear from before the visit?
Before your appointment, Janelle, our Treatment Coordinator, will call to welcome you to the practice and make sure your questions are answered before you arrive.
To schedule, call or text the office, or send an appointment request and the office will contact you the way you prefer.
What happens during the 60-minute consultation?
A tour of the office
You are shown around the office, so you know where everything is before treatment begins.
Digital records
The digital records an orthodontic plan is built from, such as photographs and a scan of the teeth.
A one-on-one exam with Dr. Kaplan
Dr. Jenée Kaplan examines the teeth and bite herself and talks it through with you, with time to answer every question you bring.
A treatment plan that fits your goals
Dr. Kaplan reviews a treatment plan with you that fits your goals and needs, including whether treatment is needed now, later, or at all.
Cost and insurance benefits
You see what treatment would cost and what your orthodontic insurance benefits cover, along with the in-house financing and payment options.
The option to start that day
If you are ready and the plan allows it, you can choose to start treatment the same day. There is no obligation to decide at the visit.
The consultation is free. See typical treatment fees, insurance, and financing before you come.
What should you bring?
- Your insurance card, if you have orthodontic coverage, so benefits can be reviewed with you.
- A list of the questions you want answered. The visit is planned with time for them.
Medical and dental history is collected securely at the office, not through this website. Please do not send health information by email, text, or web form.
When can you come in, and what if plans change?
- Monday to Thursday
- 8:00 AM to 5:00 PM
- Friday to Sunday
- Closed
Appointments are available throughout the day, including early-morning and after-school times.
Please call at least one day before your appointment if you need to cancel or reschedule.
What is the office like?
Getting in
- Free parking on site.
- The office is on the main floor, with wheelchair access.
- An accessible restroom.
While you wait
- Plenty of seating in the reception area.
- Movies and video games for kids.
- Complimentary drinks and coffee.
The office is in Suite 102 on the main floor, through the center atrium and to the left of the waterfall. Directions and parking.
Questions about the first visit
Is the first consultation free?
Yes. The first consultation at Canyon Lakes Orthodontics is free. It takes about 60 minutes and includes records, an exam and discussion with Dr. Kaplan, and a review of cost and insurance.
Can I start treatment on the same day?
You have the option to start at the first visit if you are ready and the treatment plan allows it. Nothing obliges you to decide that day.
Can I call or text to schedule?
Yes. You can call or text the office, or send an appointment request through this website and the office will contact you the way you prefer.
What if I need to cancel or reschedule?
Please call at least one day before your appointment if you need to cancel or reschedule.
Not sure what to ask? Compare treatment options or read about the condition you are seeing.
Why patients choose Canyon Lakes Orthodontics
Care
Cost
Request your free consultation
Canyon Lakes Orthodontics is on the east side of San Ramon. A consultation covers what is actually going on, which treatments apply, and what each one costs.